Privacy & Security

Here at DutchCrafters we understand that our customers are concerned about their personal information that is collected and how it is used. We believe that our customers’ personal information is their private property and are committed to protecting it. We respect our customers’ privacy and the importance of the information and confidence they entrust to us.

Information Collection and Use

Below is a description of the information that we collect from our customers and how we use that information.

What information we collect:

• We collect personal information we need from customers to be able to process your order and serve you, such as name, address phone number and email. We may collect a customer’s company name or job title, for B2B sales.
• We maintain a record of our customers’ purchases.
• We keep record of your communications with us.
• We track your activity on our site along with Internet connection, equipment and IP address.
• We store a list of products that you put in your WishList.

How we collect information:

• We collect information that you provide directly to us.
• We use cookies on our website to collect usage details and technologies.
• We work with third-party providers that deliver services such as marketing automation.

Use of your information:

• We complete activities related to your order.
• We provide you with transactional information related to your purchase. We communicate with you as necessary regarding your order.
• We may access the list of products in your WishList to assist you in your purchase.
• We offer information on products that may be of interest to you, promotions and other tips.
• We improve the usability of our website to provide you with a better onsite experience.
• We make decisions on best ways to communicate with and market to potential customers.
• We may post messages that customers send us expressing their satisfaction with our products. With these messages, we normally include the customer’s name, state, and the date of the message. No other personal information is shared.

Protection of your information:

• We do not sell your information to anyone.
• We provide your information only to trusted third-party service providers as needed to serve you as our customer or user, such as providing your address to the company delivering your furniture or your email address to the automated communications platform. Third-party providers are not given any permission to use your information other than for the services they provide on our behalf. Third-party providers that we use include Google, Bing, Facebook, Twitter, Houzz, Pinterest, Instagram, LinkedIn, AddThis, HubSpot, HotJar and PayPal.

Protecting Children

DutchCrafters is an all general audience site. We do not collect personal information from children under the age of 13 and take all necessary precautions to protect the safety and privacy of children. Children under the age of 13 should ask their parents before providing information to anyone online.

Cookies

Many web surfers are concerned about the use of “cookies” on the Internet. We do use cookies to help improve your experience on our website and provide more personalized services to you. We do not read other sites’ cookies. Therefore, we don’t know what our customers do on any sites except our own.

Secure Internet Purchasing

Customers can shop and purchase on our websites with assurance, knowing that we’ve taken the security and safety measures to keep customer’s personal contact information safe. All of our customer information is safely and securely stored. We maintain PCI Compliance at all times. When you click to submit the payment, the payment information is encrypted using 128-bit SSL technology. When the authorization process is complete, you’ll receive an approval or decline response.  When you order over the telephone with one of our furniture specialists, we do not store any credit card data in plain text format. We also accept payments by check or money order for our customers that prefer this option.

To learn more about Authorize.Net, click here.

SMS Policy

Note: This Policy is for SMS communication Only

At DutchCrafters, we value your privacy and make every effort to respect your wishes and personal information. In line with this commitment, we have established the following policy for the use of our SMS communication service. Please read it carefully to understand how we collect, use, and manage your phone numbers.

Collection of Phone Numbers

We collect your phone numbers only when you voluntarily provide them to us, for example, when you speak with our customer service representatives. You can opt in to receive these SMS messages by texting our customer service representatives and providing your phone number.

Use of Phone Numbers for SMS

Your phone numbers are primarily used to provide you with personalized services and updates. These text messages may relate to our products and services. Message frequency may vary. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy.

Opting Out of SMS Messages

If at any time you wish to stop receiving SMS from us, you can opt out by:

• Texting STOP to opt-out
  Texting UNSUBSCRIBE to opt-out
  Texting CANCEL to opt-out
  Texting QUIT to opt-out

Privacy of Phone Numbers

Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Changes to This Policy

We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site.

Privacy Contact

We welcome customers’ feedback and questions on our privacy policies or website. Please contact us via mail at the address below, email us at customerservice@dutchcrafters.com or call us at 1-866-272-6773.

DutchCrafters
3709 N. Lockwood Ridge Rd.
Sarasota, FL 34234
Email: customerservice@dutchcrafters.com
Phone: 1-866-272-6773
Fax: 941-377-7870